Chatbots are programs built to automatically engage with received messages. Chatbots can be programmed to respond the same way each time, to respond differently to messages containing certain keywords and even to use machine learning to adapt their responses to fit the situation.
Chatbots leverage chat mediums like social messaging services across platforms like Facebook, Whatsapp, Wechat & Website chat to receive and respond to messages.
Messaging Apps Have Surpassed Social Networks
- Big 4 messaging apps are Whatsapp, Facebook Messenger, Wechat, Viber
- Bid 4 social networks are Facebook, Instagram, Twitter, Linkedin
chatbot marketing – messaging apps
chatbot marketing – chart
The key things your customers want from chatbots are:
- To get a quick answer to questions
- To resolve a complaint or problem
- To get a more detailed answer to a query
- Finding a human customer service agent
Increase sales and improve your customer care with AI-powered Chatbot
An employee stays productive 5 to 6 hours a day. However, a chatbot remains so 24 hours.
Reducing CAC is one of the key business challenges. It seems chatbot can make a big difference.
Improving customer engagement and satisfaction is a meaningful way to increase retention rate and contain the churn rate.
If you are a business owner you are bound have a lot of employees who need to be paid for the work they do.
Chatbots now help automate tasks which are to be done frequently and at the right time.
Chatbot will continue to operate every day throughout the year without requiring to take a break.
Decoding customer behavior and predicting market trends is a must for gaining an edge on the competition.
Whether it’s an international brand with customers around the world or a local brand that is ready for the global business.
New tools like Facebook, WhatsApp, Wechat, Website, etc., are what everyone uses in the modern society. Fast and effortless communications close the gap between you and your customers, trigger more interactions, and catalyze loyalty building at a much quicker rate.
chatbot marketing – Broadcasts
Your message should be heard.
With 80% open rates Messenger is the best place to make that happen. Yes, you heard us right, eighty percent open rates, that’s X4 better than email.
Nurture leads right inside Messenger with our automated Sequences. We will send messages based on user actions or a time delay, so you can sit back, relax, and enjoy higher conversions.
Reports are keys to productivity measurement. A centered system can provide integrated reports that reveal omni-channel performance. Text, email, voice or meeting, all data can be accessed at a single place, supporting your decisions with accurate statistics.
Chatbot capabilities are evolving rapidly, opening up a huge range of opportunities. There is a myriad of tools and techniques for chatbot development. Skychatbot experienced chatbot team will work with you to identify the best course of action for your specific needs - crucial to ensuring you can focus on the right areas.
We provide solutions across a range of different services (Facebook Messenger, Whatsapp, Wechat & Website) and for different needs (marketing, ecommerce, business support and internal tools).
Big or small, we’ve got a solution when you need it. Our advanced service and support tools provide step-by-stepinstructions without being put on hold or waiting in line.
Unit 811, 8/F, Blk B,
Hoi Luen Ind. Centre,
55 Hoi Yuen Road,
Kwun Tong, HK
Phone: (852) 2388 2025
Email: info@skychatbot.com
Social Automation for Your Marketing Needs
Don’t miss any customer inquiries sent to your business Facebook page, WhatsApp, Wechat & Website. Use our chatbot to automate responses to the most common questions and handover the conversation to a human whenever needed.